WHAT TO DO IF YOU ARE
IN A STALLED ELEVATOR:
1. Push the “Door
Open” Button 
§
If
you are near the landing the door will open. You can slowly and carefully step
out of the elevator. Be sure to watch your step as the elevator floor may, or
may not, be level with the landing.
2. Remain Calm
§
If
the door does not open, you are still safe. Do not try to exit the elevator.
Wait for trained emergency personnel to arrive. Even if the air temperature feels
warm, there is plenty of air circulating in the elevator and its shaftway.
3. Press the Alarm or
Help Button, and Use Any Available Communication Systems
§
Push
the alarm button 
and wait for someone
to respond to you.
§
In
newer elevators, there will be a HELP button
instead of an alarm button.
When
pushed, this will place a call to a party that is trained to take action (i.e.
elevator company, alarm company, etc.). It will give the exact location of the
building and elevator you are in. Trained emergency personnel will answer the
call for service within several minutes.
§
Some
elevators have a two-way speaker system or telephone that will allow for
communication between you and the building or rescue personnel. Do not be
alarmed if you cannot be heard or if the phone does not work. Some phones are
designed only to receive calls. Trained personnel should call when they arrive
at the building.
4. Relax, and DO NOT
Try to Extract Yourself from the Elevator
§
NEVER
try to exit a stalled elevator car. It is extremely dangerous. ALWAYS wait for
trained emergency personnel.
§
Your
best course of action is to relax, get comfortable, and wait for professional
assistance.
§
You
may be inconvenienced but you are SAFE.
For more information on vertical transportation safety, please go
to the NEII Safety pages for elevators
and escalators.
CONTACT: NEII Media Relations
